Warranty Request – Tires
Warranty Information: You can click here to access the STI Tires Limited Warranty policy (opens a pdf).
Warranty Request: If you have an issue with an STI tire, please complete the form below. To expedite your request, complete all elements of this form, and attach photos as requested. This will save you time, and will help us address your issue promptly and efficiently. To help identify the serial number on your tire, please see the sample photo (right). We strive to deliver excellent customer service, and we look forward to assisting you.
Along with the serial number photo for each defective tire, submit a photo of the tire’s defective area demonstrating the leak. To show the leak: Inflate the tire to 15 P.S.I. and spray a soap/water mix on the suspect bead, sidewall or tread area until air bubbles are visible. Photograph the leaking area of the tire showing the air bubbles.
Requires proof of purchase, including photo or scan of original sales receipt showing purchase date plus retailer name and contact information.
Note: You must submit photos explained above for each defective tire on your warranty claim. For example; if you have 4 defective tires you will need to submit a total of 8 photos which will include 4 tire air-leak photos and 4 serial number photos.
This form will accept photos (.jpg files) of 3 mb or less.
Canadian customers: All Canadian customers (no exceptions) must contact their local ATV or UTV dealer for any warranty assistance. Motovan Corporation is the exclusive distributor of STI products in Canada, and all warranty claims (no exceptions) will be processed by Motovan. Call customer service, phone # (800) 363-0808. Others outside the U.S.: please see your local ATV/UTV dealer for warranty assistance.
Thank you, STI Tire & Wheel